RMR Pro Purchase Program
Rocky Mountain Rafts is proud to work with leading professionals who work in the watersports industry.
Please review the information below to see if you qualify.
How do I become a member?
The RMR Pro Purchase Program is a membership program for qualified professionals in the watersports community. Membership is by application only. If you are interested in applying, please contact [email protected].
What is needed for proof?
We ask that you have necessary documentation available for confirmation of your PRO status.
- Recent pay stub
- Guide license
- Letter from employer
- Advertising info
- Link to any social media
List of qualifying categories:
- Industry guides (Fishing, Rafting, Paddling)
- Outdoor/Wilderness Instructors
- US Parks, BLM, Forest Service, River Rangers
- Search and Rescue Units Fire and Police
- Watersport Industry Professionals
- Sport Teams/Individual Athlete/Non-Profit conservation groups
Can I purchase a gift for someone with my discount?
No, your account is for your use only. Any purchasing of gifts will result in the immediate cancellation of your Pro status. You will be notified if there are any promotions that would be an exception to this rule.
How do I make a Pro return? Can I return to a store?
Pro returns and exchanges MUST be submitted within 30 days of purchase and done through RMR headquarters.
I have comments to make about your products, where may I send them?
We love to hear your feedback, good or bad. Submit reviews, pictures and/or video via [email protected] Please visit Rocky Mountain Rafts on Facebook and SHARE!
What are your Pro guidelines? Do you have a Pro warranty?
Please review our Pro Purchase Program guidelines and warranty:
Your Pro account is for you and meant to outfit you for the work that you do. Please do not purchase gifts or buy gear for others.
You must make all purchases; your spouse (or anyone else) cannot place orders for you. Exceptions may apply if approved by the Pro team.
You cannot shop for, return or exchange products in a retail store as a Pro.
Exchanges and returns must always be processed through our Fayetteville, WV location. Returning product at RMR dealers or retail stores is prohibited.
Membership in this program should be considered a privilege and never a right or entitlement; this is a partnership of mutual respect.
Pro Warranty: As a RMR Pro, it is understood that you use your products in harsher climates, more often and are much more demanding of your gear. This means that damage due to wear and tear will happen at an accelerated rate. The three-year commercial warranty applies to all PRO orders. We reserve the right to deem returned products damaged due to normal wear and tear and will contact you about repair possibilities.
FOLLOW THESE STEPS FOR ALL PRO RETURNS:
- No returns or exchanges can be done at retail stores or dealers.
- Pro purchases are subject to review of warranty issues due to wear and tear.
- Please call Bobby Bower 304-575-5252 for a Return Authorization. Include a note clearly explaining your return reason along with your contact information, order # and/or original packing slip.
Send Returns to:
Rocky Mountain Rafts / 66 Rock Camp Road / Fayetteville, WV 25840