We offer private boaters a 5-year warranty that covers defects in materials and workmanship. We offer commercial boaters/outfitters/industry professionals a 3-year warranty that covers defects in materials and workmanship.
- This warranty covers defects in the materials and workmanship of the tubes, fabrics, D-ring patches, and valves to be functional and water worthy.
- This warranty does not cover boats that have been structurally altered, subject to stress beyond the physical limits of the material, cosmetic damage, or damage from wear, abrasion, excessive UV damage, abnormal abuse, neglect, or inappropriate storage.
- Your boat is covered from the original purchase date for a period of five years. If your boat wasn’t registered or the original proof of purchase is not available, we will use the serial number to reference the date of manufacturing for a period of five years.
- RMR warranties are non-transferable and apply only to the original owner.
Damaged items or boxes must be reported immediately to the delivery driver to be reported to the shipper, in order to make a claim. If boxes are visibly damaged, we recommend opening the boxes in the presence of the delivery driver or possibly even refusing the shipment depending on condition. Damage is the responsibility of the freight company, but must be reported properly.
Failure to register your Rocky Mountain Rafts inflatable will result in a warranty period determined by the serial number I.D. (date of manufacture).
Please use the form below to register your boat/submit a warranty claim.