RMR PRO BOATER PURCHASE PROGRAM
The RMR Pro Purchase Program is a membership program for qualified professionals in the watersports community. Membership is by application only. If you are interested in applying, please forward your credentials (see below) to firstname.lastname@example.org. Pro deals cannot be combined with any other sale or discount.
List of qualifying categories:
- Industry Guides (Fishing, Rafting, Paddling)
- Watersport Industry Professionals
- US Parks, BLM, Forest Service, River Rangers
- On-Water Search and Rescue Units
- Outdoor/Wilderness Instructors
- Non-Profit Conservation Groups
- Sport Teams/Individual Athletes
We ask that you submit necessary documentation to confirm your status. Please attach at least one of the following documents below to validate your eligibility for the RMR pro purchase program:
- Guide license, certifications, business cards
- Advertising info/website links
- A pay stub within the last 60 days indicating year-round employment (please black out all sensitive personal information). Be sure your employer name is legible as well as the pay date.
- A current letter of endorsement from your organization on letterhead stating that you guide full-time during the operational season.
Eligibility document MUST be attached when generic email addresses (Gmail, Yahoo, Hotmail, etc.) are used. Applications without company emails or attached eligibility documents will not be considered.
What are your Pro guidelines? Do you have a Pro Warranty?
Membership in this program should be considered a privilege and never a right or entitlement; this is a partnership of mutual respect.
RMR reserves the right to reject, suspend or terminate your account, Program access, and/or outstanding orders at any time, for any reason, in its sole discretion.
Your Program access expires annually. To continue to participate, you must submit a new application/eligibility verification.
Your Pro account is for you and meant to outfit you for the work that you do/adventures that you take. Please do not purchase gifts or buy gear for others. You must make all purchases; your spouse (or anyone else) cannot place orders for you. Pro Purchases are limited to one boat a year.
You cannot shop for, return, or exchange products at RMR Dealers as a Pro. Exchanges and returns must be processed through RMR’s HQ in Oak Hill, WV.
Pro Warranty: As a RMR Pro, it is understood that you use your products in harsher climates, more often and are much more demanding of your gear. This means that damage due to wear and tear will happen at an accelerated rate. The three-year commercial warranty applies to all Program orders. We reserve the right to deem returned products damaged due to normal wear and tear and will contact you about repair possibilities.
Can I purchase a gift for someone with my discount?
No, your account is for your use only. Any purchasing of gifts will result in the immediate cancellation of your Pro status. You will be notified if there are any promotions that would be an exception to this rule.
How do I make a Pro return? Can I return to a store?
Pro returns and exchanges MUST be submitted within 30 days of purchase and done through RMR headquarters
FOLLOW THESE STEPS FOR ALL RETURNS:
No returns or exchanges can be done at retail stores or dealers.
Pro purchases are subject to review of warranty issues due to wear and tear.
Please email us at email@example.com for a Return Authorization. Include your contact information, order # and/or original packing slip.
Send Returns to:
Rocky Mountain Rafts / 2017 Main St E / Oak Hill, WV 25901